TechMates is a digital mentor service run by our volunteers and council staff.
Introduced to help bridge the ever growing digital divide, and to prevent isolation for our most vulnerable residents.
We help people use digital technologies such as smartphones, tablets, computers or laptops so our community can build digital confidence.
If you regularly use a computer, mobile device and the internet, the TechMates program needs you!
As a TechMate, you will use your passion for digital to transform the lives of some of the borough’s most in need residents, while adding something invaluable to your CV.
You will provide one to one basic digital support in person at TechMate Tea Party group sessions to help people learn basic digital skills, such as:
- Using the internet, email and everyday apps
- Communicating with friends and family online through social media and video calls
- Staying safe online
- Transacting online - using council and government services and banking / shopping
- Creating documents and taking and sharing photos.
Where the need arises, telephone support can be provided, however, we know that our learners prefer face to face support in a community setting.
Most TechMate appointments run for 1 to 2 hours each week and TechMates tea parties, taking a little longer. We encourage you to keep things flexible and arrange times that suit both you and your TechMate learner.
Do I need to be an IT expert?
No, definitely not. Anyone who can make a commitment, large or small, to help people get online can become a TechMate.
We're looking for people who have:
- Good, basic computer / tablet skills
- Confidence in using the internet, email and everyday apps
- Ability to inspire and motivate people with low digital skills
- Patience to support people who are digital newbies.
To volunteer you must be aged 16 or over. For under 18s, a parent or guardian will be required to complete a volunteering consent form.
Will there be training?
Yes, full training and support will be provided. This includes:
- Introductory online training to cover the basics
- Teams TechMate Induction with your own TechMate Co-Ordinator
- An enhanced DBS for Children and Adults
- Tips on how to inspire and motivate your TechMate learners
- Guidance on how to provide support in a safe way that respects everyone’s privacy
- Ongoing support from the digital team whenever you need it.
After supporting two learners, you may be considered for the TechMates AQA Level 3 qualification. The qualification is free to complete and a great achievement to add to your CV.
How do I apply to be a TechMates volunteer?
To apply:
Following receipt of the application, we will contact you to arrange a telephone induction and provide training, guidance, and information in relation to your duties. You will also be asked to sign a confidentiality agreement in relation to the safekeeping of data.