The ethos of our team is to work together with our tenants to shape our services and improve our communities. The team will work across the borough with five officers each covering a housing area. The officers assist our tenants on various ways to get involved, we can also help with setting up tenant and resident associations and provide advice on funding, engaging with your community and supporting ideas on how you would like to improve your community.
The Tenant Voice and Engagement Team involves building strong and lasting relationships with our tenants, ensuring they can influence, improve our services and be at the centre of our decision-making process. We support with service development and work alongside wider colleagues and departments to improve relationships with tenants and promote a diverse and inclusive range of engagement methods ensuring tenants are placed before process. Our main focus is to ensure the voice of the tenant is at the heart of everything we do.
What support can you get?
The Tenant Voice and Engagement Officers can support with:
- Encouragement and support for tenants to participate
- Facilitating focus groups, small surveys, creating survey tools and templates and co-ordinating consultations
- Ensuring feedback from focus groups and consultations are shared with participants and used to shape our services
- Providing advice to staff and tenants on undertaking tenant engagement
- Planning community events involving tenants including ‘pop up’ events, consultations and focus groups
- Maintaining and refreshing the tenant engagement database, including an annual check in that the tenant wishes to remain in the database, how they would like to get involved and the impact they make
- Tenants wanting to start a new tenant and residents association.
Alongside the volunteer opportunities that the team support we also engage within local communities to provide a visible presence and build relationships. To find out who your local Tenant Voice and Engagement Officer is, or to get more involved please email the team TVAET@wigan.gov.uk or call them on 01942 486645.
The Tenant Engagement Strategy outlines to you our tenants how we promise to engage and work together to improve our housing services and meet regulation requirements on tenant engagement - ensuring that tenant’s voices are heard and listened to.