I've paid but you're telling me I haven't

If you received a non-payment reminder but you know that you have paid, it might just be that your payment was not allocated to the correct bill.

Sometimes if the payment reference is missing or incorrect we can't find and match up the bill you have paid.

Which type of bill have you had a non-payment reminder for?

• Council Tax - login or register for MyAccount to manage your bill and send us your query
• Business rates
• Any other council bill.