The Tenant Satisfaction Measures (TSM) are a set of questions to assess how well the Council, as a provider of social housing, is performing in providing good quality homes and housing services. The measures have been introduced by the Regulator of Social Housing and have been set up to improve standards in housing and to ensure that we are held accountable for the services we deliver.
To help assess how you think the Council is performing, a TSM survey will be sent out to you annually and the results will be reported back to both the Social Housing Regulator and you, our tenants. The results will then be used to highlight areas of improvement that as a council we will act upon. The Social Housing Regulator will share best practice with other social housing landlords so that we can learn from each other.
We are dedicated to providing the best services we can, so in addition to the 12 statutory questions set by the Social Housing Regulator, we have also added some extra questions into the survey to get some additional feedback. The survey asked questions about:
- How satisfied our tenants are with the overall housing service
- The quality of the repairs made to your home
- Satisfaction with how well we maintain your homes
- Satisfaction with the safety of your home and neighbourhood
- How well our tenants feel we are listening and acting upon your views
- How Tenants feel we keep them informed
- Satisfaction with being treated fairly and respectfully.
View the results and feedback of Tenant Satisfaction Measures 2023/24
View Wigan Council's TSM 2023 methodology
Wigan Council TSM 2023 Survey.