Food hygiene rating scheme

Food Hygiene Rating Scheme logoWigan Council participate in the Food Standards Agency's national food hygiene rating scheme (FHRS), helping consumers choose where to eat out or shop for food. An up-to-date list of ratings for businesses in Wigan borough can be viewed on FSA website (external link). All food businesses inspected by food officers are given different ratings (external link) based on their compliance with the legal requirements for hygiene, structural condition and management performance.

Following a food hygiene inspection a business included in the scheme is rated a five for a very good premises through to zero for those premises that need to improve urgently, giving the consumer an indication of its overall level of food hygiene compliance.

  • 5 - very good
  • 4 - good
  • 3 - generally satisfactory
  • 2 - improvement necessary
  • 1 - major improvement necessary
  • 0 - urgent improvement necessary

Please note the rating does not reflect the quality of food, taste or standard of service and it's currently voluntary for businesses to display the rating.

As a consumer, it’s not easy to judge hygiene standards on appearance alone so the rating gives you an idea of what’s going on in the kitchen or behind closed doors. You can check the ratings and use it to choose a food business. It’s also good to share this information with friends and family.

The rating is only a reflection of conditions found on the day of the inspection and standards may have gone up or down since that inspection.

If you're a resident and would like more information see Food Hygiene Rating Scheme FAQ’s for residents.

What if a business disputes the score?

Apply for a re-rating

If a food business has made improvements to hygiene standards that the food officer discussed at their planned inspection they can ask for a re-visit before the next planned inspection. The hygiene standards in their premises will be reassessed with a view to give an improved rating. This request needs to be submitted online.

Right to reply

The business owner or manager also has a 'right to reply'. This is different from an appeal. The owner or manager can submit an explanation on how the business has improved hygiene or to say if there were unusual circumstances at the time of the inspection. A business's right to reply will be published online by the Council alongside the business's hygiene rating.

Appeal

There is an appeals process if a business wants to dispute the FHRS given by an inspecting officer.

The business owner or manager can contact the Council's food officer that  carried out the inspection about out the rating received. If the business owner or manager still thinks the rating is unfair or wrong, they can appeal online.

Check your food hygiene rating and other businesses within the Wigan borough.

For further information please see Food Hygiene Rating Scheme FAQ’s for businesses.

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