Invoice payments guidance

We are committed to prompt payment of supplier invoices. To ensure prompt payment please follow the steps below.

Invoices

• Obtain a budget code from your council contact and ensure that it is on the front page of your invoice. If you do not have a budget code, include the name of your council contact - please make sure this is NOT included in the body of the e-mail as this is an automated process and will not be picked up if it is
• Convert the invoice to PDF format
• Email to supplierinvoices@wigan.gov.uk.

Credit notes

• Email PDF version to suppliercreditnotes@wigan.gov.uk.

Purchase orders

• Email PDF version to purchaseorderinvoices@wigan.gov.uk.

Purchase Order - Credit Notes

• Email PDF version to purchaseordercreditnotes@wigan.gov.uk.

Proactis

The Council uses a company called Proactis to assist in the invoice payment process. You may therefore receive an e-mail from Proactis regarding the invoice that you have submitted for payment. Please respond to the e-mail, if requested.