We aim to process your application within 28 working days providing you have supplied all the information we need.
Applications are assessed based on personal circumstances and housing need, supplementary evidence and checks are completed to ensure applicants are placed in the correct banding. Your application will be placed in one of 3 groups:
- Group A - Urgent housing need
- Group B - Housing need (points awarded)
- Group C - Standard housing need.
We will send you a letter once your application has been accepted which will contain your unique reference number and explain what group you have been placed in and the reasons for this in more detail.
You will receive a unique reference number which you can use when contacting us by phone or email. You will need to set up a Housing online account to bid for properties and to do this you will need a registered email address and a chosen password to use.
How are properties allocated?
The majority of properties are allocated according to the allocations policy
- Housing need - This takes into account an applicant’s group/points (see above)
- Time based - This takes into account the length of time an applicant has been on the housing register (10% of all properties are time based lets for Wigan Council tenants).
Some properties will also be let directly to homeless households or those suffering severe hardship and may not be advertised.
Some of our homes are subject to local lettings policies. These policies may place certain criteria or restrictions on a property that applicants on the housing register must meet in order to rent that property.