Report it - Help

You can now tell us about a range of environmental issues within Wigan Borough.

You can report it online or you can even download an app for your phone.

List of issues you can tell us about via Report It
Waste and litterBinsPollutionAnti-social behaviour Alley gates
Waste left in street Grit bins - new / move, refill Pollution - artificial light General behaviour issues Damaged gates and locks
Rubbish in gardens Abandoned bins Pollution - Smoke or fumes Noise nuisance - alarms  
Litter in streets Contaminated bins Pollution - Commercial noise Noise nuisance - dogs barking  
  Damaged street litter bin Fly tipping Noise nuisance - cockerel noise  
  Street litter bin needs emptying Dog fouling Noise nuisance - noisy neighbours  
  Resident not bringing in bin Dead animals    
List of highways / transport issues you can tell us about via Report It
HighwaysStreet care
Broken glass / spillage on road Manholes – missing / damaged Abandoned vehicles
Drains & gullies on road Manholes – rocking / uneven/ noisy Flags – rocking / damaged / uneven
Guardrails & crash barriers Overgrown vegetation Graffiti 
Highway grass verge/ weeds Potholes Needles on public land
Highway obstructions Road markings Street furniture- bollards/ nameplates / signs
Kerbs – rocking / damaged/ uneven   Potholes 
List of greenspace / housing issues you can tell us about via Report It
Parks, countryside and play areasCouncil owned housing
Bowling greens Play equipment Repairs
Broken glass or spillage in parks Playing fields Anti-social behaviour
Dog fouling in parks Public toilets Environmental issues
Flytipping in parks Uncontrolled horses Estates - animal nuisance
Graffiti in parks Uncut grass in parks Estates - abandoned properties
Overgrown vegetation in parks Tree maintenance Estates - garden condition
Litter and bins in parks    Flytipping
    Vehicle nuisance

More services will continue to be added.

If you need to report anything NOT on this list please go to the Wigan Council report it page.

When should I use 'report it'?

We will only deal with issues on public land. If the issue is on private land you should only report it if it has the potential to cause a public health issue.

You should not include personal information about individuals in any reports.

Before you send a report, consider if you could help to resolve the issue, for example if it is a simple litter problem, as part of The Deal could you or the community help? 

It should not to be used in emergency situations, where it is more appropriate to contact emergency services.

How do I get the phone app?

For information on how to download and use 'report it' via the app visit:

How do I use 'report it' via MyAccount?

How do I find out whether my report has been actioned?

Response times are up to 10 working days, depending on the issue reported.

When your report has been made, you will receive an email with a job reference code, an outline of the response time and a link. By selecting the link you will be able to view any updates made to your report. When we close your report, you will receive another email. Again this will include a link which you can select and see any updates made.

You can also check your report status: 

  • Online via MyAccount - your individual reports are shown under the report it section, select 'view reports'
  • Or via the 'My Report It' phone app - select ‘reports’.

Having a MyAccount also means that you can manage your Council Tax, Housing Benefits and Housing Rent all in one place.

We will investigate the reported issue and action in line with our current service policy. Your issue will only be actioned if it meets the current intervention levels for that service. 

Why are you asking us to report things online?

We are asking residents to access council services and information online as part of The Deal.

Our online services are quick and easy to use, saving you from having to make costly phone calls or trips to the Life Centre.

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