Report it - Help

As a resident, you can tell us about a range of issues within Wigan Borough through MyAccount.

• To report an issue login or register for MyAccount.

List of issues you can report on MyAccount

The following tables list all the issues you can report through MyAccount.

Waste, environment and green spaces

Cleaning and maintenance - roads, streets, parks

Neighbourhood, business and animals

Council owned housing

Issue not listed?

If you need to report anything NOT listed, you can:

• Visit our Report It pages.

When should I report an issue?

We will only deal with issues on public land. If the issue is on private land you should only report it if it has the potential to cause a public health issue.

Before you send a report, consider if you could help to resolve the issue, for example if it is a simple litter problem, as part of The Deal could you or the community help? It should not to be used in emergency situations, where it is more appropriate to contact emergency services.

How do I report an issue via MyAccount?

• To raise a case with us login or register for MyAccount
• By raising a case through through MyAccount, your contact details will be pre-filled and you’ll be able to track progress all in one place.

How do I find out whether my report has been actioned?

You will receive email updates as your case progresses towards completion. You can also check your case progress by:

• Logging into MyAccount - your individual cases are shown under the 'my case progress' section.

Having a MyAccount also means that you can view your Council Tax and Housing Benefits accounts all in one place.

We will investigate the reported issue and action in line with our current service policy. Your issue will only be actioned if it meets the current intervention levels for that service.

Why has the My ReportIT App stopped working?

The App was disabled on 1 November 2022. We’ve been listening and acting on resident feedback by working to make it easier and simpler for residents to raise cases with us and track their progress.

All new reporting forms are fully mobile responsive, so there is no need for a separate mobile app.

How do I access reports I previously made through the MyReportIT App?

If you need to, you can still access historic reports by accessing your Love Clean Streets account. Love Clean Streets were the provider of the My Report IT App.

You first need to create a password for the email account which was associated with your historic reports, i.e. the email address either linked to your MyAccount or the My ReportIT App.

Once your password is created, log into your Love Clean Streets account and access your historic reports by clicking on ‘My Reports’ in the top right hand corner of the screen.

Please do not submit new reports through the Love Clean Streets app, this is a nationwide app rather than Council specific. To ensure that your reports are managed as efficiently as possible, the correct way to report to us is via your MyAccount or directly from the relevant page on the website.

 

Why are you asking us to report things online?

We are asking residents to access council services and information online as part of The Deal.

This gives you the flexibility to report issues at a time most convenient for you. In support of our Digital Strategy, we are transforming our MyAccount services, providing you with more real time updates, removing the need for you to chase progress with our contact centre.

Our online services are quick and easy to use, saving you from having to make costly phone calls or trips to the Life Centre.