Report it - Help

You can now tell us about a range of environmental issues within Wigan Borough.

You can report it online or you can even download an app for your phone.

List of issues you can tell us about via Report It
Waste and litterGrit binsPollutionAnti-social behaviour 
Waste left in street Grit bins - new / move Pollution - artificial light General behaviour issues
Rubbish in gardens Grit bins - refill Pollution - smoke or fumes Noise - alarms
Litter in streets   Fly tipping Noise - dogs barking
    Dog fouling Noise - cockerel noise
    Dead animals Noise - neighbours
List of highways / transport issues you can tell us about via Report It
HighwaysStreet care
Broken glass / spillage on road Manholes – missing / damaged Abandoned vehicles
Drains & gullies on road Manholes – rocking / uneven/ noisy Flags – rocking / damaged / uneven
Guardrails & crash barriers Overgrown vegetation Graffiti 
Highway grass verge/ weeds Potholes Needles on public land
Highway obstructions Road markings Street furniture- bollards/ nameplates / signs
Kerbs – rocking / damaged/ uneven    

More services will continue to be added.

If you need to report anything NOT on this list please go to the Wigan Council report it page.

When should I use 'report it'?

We will only deal with issues on public land. If the issue is on private land you should only report it if it has the potential to cause a public health issue.

You should not include personal information about individuals in any reports.

Before you send a report, consider if you could help to resolve the issue, for example if it is a simple litter problem, as part of The Deal could you or the community help? 

It should not to be used in emergency situations, where it is more appropriate to contact emergency services.

How do I get the phone app?

For information on how to download and use 'report it' via the app visit:

How do I use 'report it' via MyAccount?

How do I find out whether my report has been actioned?

Response times can take up to 10 working days, depending on the issue reported.

To find out if your report has been actioned, you can check its status:

  • Online via MyAccount - your individual reports are shown under the report it section, select 'view reports'
  • Or via the 'My Report It' phone app - select ‘reports’.

Having a MyAccount also means that you can manage your Council Tax, Housing Benefits and Housing Rent all in one place.

Once you have reported an issue, information will be sent to your email address (not to your phone app).

We will investigate the reported issue and action in line with our current service policy. Your issue will only be actioned if it meets the current intervention levels for that service.  

How do I find out what has been reported in my area?

  • Online via MyAccount - reports are shown under the report it section, select 'view reports'
  • Or via the 'My Report It' phone app - select ‘reports’.

Given the sensitive nature of some of the issues reported, all information which comes in via 'report it' is reviewed by the appropriate service and a decision is made whether to make the contents public. 

Customer identity remains private.

Why are you asking us to report things online?

We are asking residents to access council services and information online as part of The Deal.

Our online services are quick and easy to use, saving you from having to make costly phone calls or trips to the Life Centre.


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© Wigan Council